01
As a leading solar inverter manufacturer, we at Felicitysolar aim to offer our customers top-class energy storage products for every home and business. We always prioritize our customers’ needs with our fast and professional after-sales service to ensure our products from our lithium battery run efficiently and reliably
Contact for Quick Solution
We offer our customers professional after-sales service. We strive to offer better after-sales service to meet your needs. We offer our customers reliable technical support with quick solution services for our products from our lithium battery
EU Service Center
Meerval 1 4941 SK Raamsdonksveer，the Netherlands
+86 18022876286
Local Service Center
Felicitysolar New Energy has set up a service support network in Europe, America, Australia, and South Africa. This allows customers in different regions to get service support in their own local language. Our global service network ensures convenient and efficient after-sales support wherever you are
Local Technical Assistance
After-sales Support in Ukraine
After-sales Support in Poland
After-Sales Support in Germany
Phone Number
- +49 6196 9989939
- +49 6196 9989939
After -sales Support in Romania
Phone Number
- +40 766 349 176
Technical Support for Different Languages
English
07510578947
German
17666606965
Romanian
Italian
Czech
Turkish
+90 535 496 18 99
Greek
+30 210 9929914
Send Us A Message
Service Content
Technical support
Establish a professional technical team to provide customers with technical services such as energy storage battery installation and commissioning guidance, usage training, and daily maintenance and maintenance recommendations. Regularly hold online and offline technical exchange activities to share the latest technical trends and application experience in the industry and help customers improve their technical level.
Supervision and Evaluation Service
Establish a service supervision mechanism to collect customer opinions and suggestions through customer satisfaction surveys, service quality return visits, etc. Set up complaint channels, handle customer complaints in a timely manner, and rectify and optimize service issues.
Customized service
Provide customized energy storage battery services according to customer special needs, communicate and collaborate with customers throughout the process from product design, production to after-sales, and meet customers’ personalized application scenarios.
Maintenance service
Set up a special maintenance center equipped with professional maintenance equipment and tools. For products within the warranty period, repair or replace faulty parts free of charge; outside the warranty period, provide paid maintenance services, and only charge reasonable material and labor costs.
Pre-sales consultation
Build a multi-channel consultation platform, covering telephone, official website, Alibaba International Station, Made-in-China.com and other online customer service, social media, etc. We also arrange professional technicians to answer customer questions at any time.
Follow-up during sales
After the customer places an order, arrange a dedicated person to follow up the order progress and promptly feedback information on production, delivery and other links. Coordinate logistics distribution to ensure that the product is delivered to the customer on time and safely, and provide logistics order numbers and query methods to facilitate real-time tracking by customers.
After-sales guarantee
After the customer feedback the problem, we respond within 12 hours and offer solutions within 24 hours. We make an initial assessment of the issue and document it. If simple problems, guide customers to solve them by phone or online; If complex problems, arrange local after-sales technicians to arrive at the site within the specified time according to the distance.
FAQ
We have a website where you can request our technical services. You may also contact our service team directly and provide us with the model of the product and a brief description of the problem.
Our service team typically responds within 24 hours after receiving a request. We aim to provide timely technical support and practical solutions to help your system return to normal operation as quickly as possible.
Yes, you can get remote technical support from our technical team in order to help you resolve common system issues.
Yes, we provide service support for customers throughout Europe. Depending on your location and the type of issue, we can arrange local service or provide technical assistance to help keep your energy storage system running reliably.
Please prepare the product model, installation details, and a brief description of the issue. Photos or videos can help our technicians identify the problem faster and provide accurate solutions.
