Fast after-sales technical support
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Felicitysolar has always been adhering to the mission of “dedicating to the popularization of photovoltaic and energy storage systems so that clean energy can benefit every organization, every family, and every person”, putting customer needs first, and is committed to providing customers with full-life cycle and all-round high-quality services. Through professional, efficient and caring services, we enhance customers’ trust and reliance on products and achieve long-term win-win results with customers.
Pre-sales consultation
Build a multi-channel consultation platform, covering telephone, official website, Alibaba International Station, Made-in-China.com and other online customer service, social media, etc. We also arrange professional technicians to answer customer questions at any time.
Follow-up during sales
After the customer places an order, arrange a dedicated person to follow up the order progress and promptly feedback information on production, delivery and other links. Coordinate logistics distribution to ensure that the product is delivered to the customer on time and safely, and provide logistics order numbers and query methods to facilitate real-time tracking by customers.
After-sales guarantee
After the customer feedback the problem, we respond within 12 hours and offer solutions within 24 hours. We make an initial assessment of the issue and document it. If simple problems, guide customers to solve them by phone or online; If complex problems, arrange local after-sales technicians to arrive at the site within the specified time according to the distance.
Service Content
Technical support
Establish a professional technical team to provide customers with technical services such as energy storage battery installation and commissioning guidance, usage training, and daily maintenance and maintenance recommendations. Regularly hold online and offline technical exchange activities to share the latest technical trends and application experience in the industry and help customers improve their technical level.
Supervision and Evaluation Service
Establish a service supervision mechanism to collect customer opinions and suggestions through customer satisfaction surveys, service quality return visits, etc. Set up complaint channels, handle customer complaints in a timely manner, and rectify and optimize service issues.
Customized service
Provide customized energy storage battery services according to customer special needs, communicate and collaborate with customers throughout the process from product design, production to after-sales, and meet customers’ personalized application scenarios.
Maintenance service
Set up a special maintenance center equipped with professional maintenance equipment and tools. For products within the warranty period, repair or replace faulty parts free of charge; outside the warranty period, provide paid maintenance services, and only charge reasonable material and labor costs.
Contact for Quick Solution
EU Service Center
Meerval 1 4941 SK Raamsdonksveer，the Netherlands
+86 18022876286
fe*************@**************ar.com
Local Service Center
Local Technical Assistance
After-sales Support in Ukraine
After-sales Support in Poland
Phone Number
- +48 451550665
Telegram
- +48 451550665
After Sales Service
- te********************@**************ar.com
After-Sales Support in Germany
Phone Number
- +49 6196 9989939
- +49 6196 9989939
After -sales Support in Romania
Phone Number
- +40 766 349 176
Technical Support for Different Languages
English
07510578947
German
17666606965
Romanian
Italian
Czech
Turkish
+90 535 496 18 99
Greek
+30 210 9929914
